Keyboard Stopped Working with Your Cloud Computer Desktop?

Many browsers warn you before allowing your keyboard to be used on a cloud computer. You will need to allow keyboard activities if you are prompted to. If your keyboard does not allow you to type or you can’t copy and paste with your cloud desktop, you must clear your browser history, cookies, and cache by following the instructions below for your browser.

Allowing Your Keyboard

If you see a message in your browser asking to allow text and images you will need to click Allow or OK so that your keyboard will work on your cloud computer desktop.

Keyboard Not Working?

If your keyboard does not work or you cannot copy/paste between your local computer and your cloud desktop, then you will need to clear your browser history, cookies, and cache. The process for doing this is different with each type of browser. After clearing your cache, close and open the browser and then connect to your cloud desktop again. When the cloud desktop opens, you may need to click Allow or OK if a message appears asking to allow text and/or images.

You can quickly clear your cache with a keyboard shortcut.  This shortcut works with Edge, Google Chrome, or Mozilla Firefox. While using your own local browser, press Ctrl+Shift+Delete on the keyboard, and a settings window will open.

Follow the steps below for the different type of browser you are using.

How to delete history on Google Chrome:

1. Click the Tools menu (the three dotted lines in the upper-right corner).

2. Select History.

3. Select Clear Browsing Data from the left-hand side.

4. Set the Time Range set to All Time.

5. Check Cookies and other site data and Cached images and files

6. Click the Clear Now button.

7. If you are on a Windows computer, close and reopen Chrome to save your changes. If you are on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

How to clear history on Google Chrome for iOS:

1. Open Google Chrome

2. Click the menu toolbar in the bottom right corner

3. Select Settings.

4. Select Privacy.

5. Select Cookies, Site Data, and Cached Images and Files.

6. At the top, set the Time Range set to All Time.

7. Click Clear Browsing Data

8. Confirm by clicking Clear Browsing Data again.

How to delete history on Firefox:

1. Click on the Tools bar.

2. Click on Options (On Mac, it is labeled Preferences).

3. On the menu to the left, select Privacy & Security.

4. Under the Cookies and Site Data option, click the Clear Data button.

5. Select only the two options and hit clear now.

6. If you are on a Windows computer, close and reopen Firefox to save your changes. If you are on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

How to clear history on Safari for macOS:

1. Click on Safari on the top menu bar.

2. Click Preferences.

3. Click the Privacy tab.

4. Click Manage Website Data.

5. Click Remove All.

6. Click Remove Now.

7. Go to the Safari menu on the top menu bar.

8. Select Quit to close Safari and save your changes.

How to delete history on Safari for iOS – how to delete cookies on iPhone:

1. Go to the Settings app on your device.

2. Scroll down to the Safari menu.

3. Scroll down and select Clear History and Website Data.

4. You will see a pop-up asking if you want to clear the History and Data. Select Clear History and Data. The Clear History and Website Data button will turn gray when the cache and cookies have been successfully cleared.

How to clear history on Microsoft Edge:

1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu

2. Click Privacy, search, and services on the left-side menu.

3. Under the section Clear browsing data, click Choose what to clear.

4. Select Cookies and other site data and Cached images and files.

5. Click Clear Now.

6. Close Microsoft Edge for your changes to take effect.